FAQ

Installation related Questions

Important tips before proceeding with installation

  • Verify that the computer is not infected (Ask dealer to use Emergency CD and clean).
  • Uninstall any other anti-virus programs.
  • Delete all files in the Windows Temporary folder.
  • Check available hard disk space.
  • Exit all programs before starting the installation

How do I install Quick Heal?

Using Quick Heal CD: Insert Quick Heal CD, which is an auto run CD. Click on Install Quick Heal. Quick Heal has a very simple installation procedure. While you are installing, simply read each installation screen, follow the instructions, and then click Next to continue. Default options provide an ideal trade between protection and performance. Using Quick Heal Installer Program: Double click on Quick Heal installer to proceed with installation. Rest procedure is same.

Can I install Quick Heal on another computer?

If you install Quick Heal on another computer, it is necessary to register your software after you install Quick Heal. You must perform the Registration procedure by providing new Serial Number. Any previously obtained Serial Number and License Keys are invalid and will not work on another computer. One Serial number can only be used for one computer.

How do I uninstall Quick Heal?

If due to any reason you wish to uninstall Quick Heal, follow the below given steps:

  • Click Uninstall Quick Heal from Start-Programs-Quick Heal group.
  • Quick Heal Uninstaller will prompt for the deletion of Reports. If you wish to reinstall Quick Heal after some time then you can uncheck Remove Report Files. Otherwise proceed by pressing OK.
  • Uninstaller at last will prompt you to restart your system for changes to take effect
  • Before proceeding with uninstallation, please ensure that all programs are closed.
  • Uninstalling Quick Heal under Windows NT/2000/XP operating system requires administrative privilege.

I have upgraded my computer, how do I transfer my registered copy to upgraded PC?

In this case you need to uninstall Quick Heal from old system and install it on upgraded system. You also need to reactivate Quick Heal after installation.

Identifying Operating System Architecture

Windows 2000 and earlier Operating systems

Microsoft Windows 2000 operating systems are only available in 32-bit architecture.

On Windows Vista, Windows 7 and Windows Server 2008

  • Go to Control Panel > System and Maintenance > System.
  • Look at the System type under system.
  • If the System type is 32-bit Operating System then your Operating System is 32-bit and you need to download 32-bit Quick Heal product setup file. If the System type is 64-bit Operating System then your Operating System is 64-bit and you need to download 64-bit Quick Heal product setup file.

On Windows XP and Windows 2003 Server Operating Systems

  • Got to Start -> Control Panel. The Control Panel window opens.
  • Double-click System icon. The System Properties window opens.
  • In the General tab under System, if x64 is mentioned before Edition, then your operating system is a 64-bit operating system else it is a 32-bit operating system.

On Windows Server 2008 R2

Microsoft Windows Server 2008 R2 Operating System is available in 64-bit only.

Registration

Do I have to register my copy of Quick Heal?

After installation of Quick Heal you will need to register your copy to activate it. You should Register and Activate your copy immediately after installation, as without Activation Quick Heal cannot be updated. Registered users can get other benefits like technical support and messenger service. If Quick Heal is not registered within 20 days' time period from the date of installation, your copy of Quick Heal will expire and will be considered as void. Registration can be done online if connected to internet through the easy prompts in Quick Heal Offline registration can be done by calling the technical support on 03 90179576 Serial Number can be obtained from Quick Heal box. If you have purchased Quick Heal online using credit card then you will find the serial number in the e-mail confirming your order.

Where to purchase Quick Heal products in Australia?

We have various resellers in Australia. If you are unable to locate a dealer in your suburb, please contact Parc Technologies Pty Ltd - +61 3 8502 0747 or contact us via email sales@parctechnologies.com.au

After sales Support

Technical supports is available in the following methods:

  • Telephone and virtual support - Call 03 90179576
  • Live support - visit www.parctechnologies.com.au
  • Sales support - Call Parc Technologies on +61 3 8502 0747

Need additional product and technical information? Please visit www.quickheal.com